Terms of Service
Last Updated: March 2026
These Terms of Service ("Terms") govern the agreement between Aaron Stiff, trading as Bury St Edmunds Marketing ("Service Provider", "we", "us"), and any individual or organisation ("Client", "you") that engages our services.
By submitting an enquiry, accepting a proposal, or engaging our services in any form, you agree to be bound by these Terms. These Terms are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
1. Services
We provide marketing services including, but not limited to, social media management, email marketing, email automation, blog and content writing, SEO, Google Business Profile management, paid advertising management, competitor analysis, marketing reporting, and marketing training.
The specific services to be provided will be agreed in writing prior to commencement. Any requests outside the agreed scope may be subject to additional charges, which will be communicated and agreed before any additional work begins.
2. Free Trial
We may, at our sole discretion, offer a free 14-day trial of our services to prospective clients. The free trial is subject to the following conditions:
The trial is offered at our absolute discretion. We reserve the right to decline a trial request or end a trial at any time without being required to provide a reason.
Each individual or organisation is entitled to one free trial only. We reserve the right to decline further trials to anyone who has previously received one.
Work produced during the trial period remains the property of the Client once the trial concludes, regardless of whether they proceed to a paid engagement.
The free trial does not constitute a contractual obligation on either party to continue working together.
3. Fees and Payment
All fees are quoted and payable in pounds sterling (GBP). Our prices are not subject to VAT as we are not currently VAT registered. The price quoted is the price you pay — there are no hidden charges.
For ongoing monthly services, invoices will be issued on the 25th of each month and are due for payment within 14 days of the invoice date.
For one-off projects, payment terms will be specified in the project proposal. Payment in full may be required prior to commencement of work.
We reserve the right to suspend services if payment is not received within 14 days of the due date. We will notify you in writing before suspending any services.
Our fees may be subject to review. We will give you no less than 30 days written notice of any fee increase. You may terminate the agreement in accordance with the cancellation terms below if you do not wish to continue at the revised rate.
4. Cancellation and Termination
Either party may terminate an ongoing service agreement by giving 30 days written notice to the other party. Notice must be given in writing via email to info@burystedmunds.marketing.
During the 30-day notice period, services will continue and the Client will be charged at the normal monthly rate. No refunds will be given for any portion of the notice period, regardless of when in the billing cycle notice is given.
Upon termination, any outstanding invoices become immediately due and payable.
We reserve the right to terminate the agreement immediately if the Client acts in breach of these Terms, fails to make payment, or behaves in a manner that we reasonably consider inappropriate or harmful to our business.
5. Intellectual Property
All work created by us on behalf of the Client during the term of the agreement — including social media posts, email campaigns, blog posts, and other marketing materials — is provided to the Client for their use.
Strategic plans, future content calendars, campaign proposals, or any materials shared in preparation for future work remain the intellectual property of Aaron Stiff trading as Bury St Edmunds Marketing. The Client agrees not to use, reproduce, or implement such materials following termination of the agreement.
The Client warrants that any materials, images, logos, or content they provide to us for use in our work does not infringe any third party's intellectual property rights. The Client indemnifies us against any claims arising from the use of materials they have supplied.
6. Client Responsibilities
To enable us to deliver services effectively, the Client agrees to:
Provide timely access to any accounts, platforms, or materials required to perform the agreed services.
Respond to reasonable requests for information, approvals, or feedback within a reasonable timeframe. Delays caused by the Client may affect delivery timescales.
Ensure that any information or materials provided to us are accurate, lawful, and do not infringe any third party rights.
7. Confidentiality
Both parties agree to keep confidential any proprietary information, business strategies, client data, or other sensitive information disclosed during the course of the engagement. This obligation of confidentiality continues indefinitely following termination of the agreement.
We will not share your business information with third parties except where required by law or with your prior written consent.
8. Data Protection
We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Any personal data collected through our website or in the course of providing services will be used only for the purposes of delivering those services and communicating with you.
Personal data is stored on servers managed by Squarespace. For details of their data handling practices, please refer to Squarespace's Privacy Policy.
You have the right to access, rectify, or request deletion of your personal data at any time. Please contact us at info@burystedmunds.marketing to exercise these rights.
9. Limitations of Liability
Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited by English law.
Subject to the above, our total liability to the Client for any claim arising out of or in connection with these Terms or the services provided — whether in contract, tort (including negligence), or otherwise — shall not exceed the total fees paid by the Client in the three months immediately preceding the event giving rise to the claim.
We shall not be liable for any indirect, consequential, or special loss, loss of profit, loss of business, or loss of data, even if advised of the possibility of such losses.
We do not guarantee specific marketing results. The effectiveness of marketing activities can be affected by many factors outside our control, including market conditions, platform algorithm changes, and audience behaviour.
10. Amendments to These Terms
We reserve the right to amend these Terms at any time. We will give you no less than 30 days written notice of any material changes. Your continued engagement with our services following that notice period constitutes acceptance of the revised Terms. If you do not wish to accept the revised Terms, you may terminate the agreement in accordance with Section 4.
11. General
These Terms constitute the entire agreement between the parties in relation to the subject matter and supersede all previous agreements, representations, and understandings.
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
A failure to exercise or enforce any right under these Terms does not constitute a waiver of that right.
Contact
For any questions regarding these Terms, please contact:
Aaron Stiff
Bury St Edmunds Marketing
Email: info@burystedmunds.marketing
Website: www.burystedmunds.marketing